{"id":4822,"date":"2025-01-23T11:48:09","date_gmt":"2025-01-23T10:48:09","guid":{"rendered":"https:\/\/telepower.at\/?p=4822"},"modified":"2025-02-06T09:09:32","modified_gmt":"2025-02-06T08:09:32","slug":"ki-impulse-2025-zukunft-callcenter","status":"publish","type":"post","link":"https:\/\/telepower.at\/en\/ki-impulse-2025-zukunft-callcenter\/","title":{"rendered":"KI Impulse 2025 \u2013 Future Call Centre"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/telepower.at\/wp-content\/uploads\/2025\/01\/SMBB-KI-Impulse-v02-1024x576.jpg\" alt=\"\" class=\"wp-image-4823\" srcset=\"https:\/\/telepower.at\/wp-content\/uploads\/2025\/01\/SMBB-KI-Impulse-v02-1024x576.jpg 1024w, https:\/\/telepower.at\/wp-content\/uploads\/2025\/01\/SMBB-KI-Impulse-v02-300x169.jpg 300w, https:\/\/telepower.at\/wp-content\/uploads\/2025\/01\/SMBB-KI-Impulse-v02-768x432.jpg 768w, https:\/\/telepower.at\/wp-content\/uploads\/2025\/01\/SMBB-KI-Impulse-v02.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We held an exciting discussion panel at TELEPOWER with two experts from the fields of Marketing and Digitalisation, where we talked about the use of Artificial Intelligence (AI) in the call centre.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It became clear: AI doesn't replace our agents \u2013 it supports them! \ud83d\udca1<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The focus is on how we can save time and costs through AI without losing the personal, human touch that defines our work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The benefits of AI support in the call centre at a glance:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Efficient workflows: AI can take over repetitive tasks, such as logging conversations or answering simple queries, allowing our agents to focus on more demanding customer interactions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Personalisation at the touch of a button: Through data analysis, AI helps to conduct more individual conversations \u2013 real added value for our customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Improved accessibility: Chatbots and voice bots are available around the clock to resolve simple queries immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Quick training: AI-powered tools can provide our employees with the most important information on specific topics in the shortest possible time, ensuring they are well-prepared.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Cost savings: Automations reduce expenditure and create space for the essentials \u2013 customer service at the highest level.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We look forward to further expanding these opportunities in practice and thus offering our customers even better service \u2013 through the perfect symbiosis of people and technology.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What do you think? How can AI enhance customer service in your opinion?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let us know your opinion in the comments! \ud83d\udc47<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/telepower.at\/wp-content\/uploads\/2025\/01\/SMBB-KI-Impulse-1024x576.jpg\" alt=\"\" class=\"wp-image-4824\" srcset=\"https:\/\/telepower.at\/wp-content\/uploads\/2025\/01\/SMBB-KI-Impulse-1024x576.jpg 1024w, https:\/\/telepower.at\/wp-content\/uploads\/2025\/01\/SMBB-KI-Impulse-300x169.jpg 300w, https:\/\/telepower.at\/wp-content\/uploads\/2025\/01\/SMBB-KI-Impulse-768x432.jpg 768w, https:\/\/telepower.at\/wp-content\/uploads\/2025\/01\/SMBB-KI-Impulse.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks to <a href=\"https:\/\/www.linkedin.com\/#\">Andreas Stocker<\/a> and <a href=\"https:\/\/www.linkedin.com\/#\">Alexander Wastian<\/a> for the support through this topic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>In einer spannenden Diskussionsrunde haben wir bei&nbsp;TELEPOWER&nbsp;gemeinsam mit zwei Expert:innen aus den Bereichen&nbsp;Marketing&nbsp;und&nbsp;Digitalisierung&nbsp;\u00fcber den Einsatz von&nbsp;K\u00fcnstlicher Intelligenz (KI)&nbsp;im Callcenter gesprochen. Dabei wurde klar:&nbsp;KI ersetzt nicht unsere Agent:innen&nbsp;\u2013 sie unterst\u00fctzt sie! \ud83d\udca1 Der Fokus liegt auf der Frage, wie wir durch KI&nbsp;Zeit und Kosten sparen k\u00f6nnen, ohne dabei die pers\u00f6nliche, menschliche Note zu verlieren, die unsere [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4823,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,1],"tags":[],"class_list":["post-4822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aktuelles","category-karriere"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>KI Impulse 2025: Zukunft des Callcenters<\/title>\n<meta name=\"description\" content=\"Erfahren Sie, wie KI Callcenter-Agent:innen unterst\u00fctzt und gleichzeitig Kosten spart. Jetzt mehr \u00fcber die Vorteile von KI im Callcenter lesen!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telepower.at\/en\/ki-impulse-2025-zukunft-callcenter\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KI Impulse 2025: Zukunft des Callcenters\" \/>\n<meta property=\"og:description\" content=\"Erfahren Sie, wie KI Callcenter-Agent:innen unterst\u00fctzt und gleichzeitig Kosten spart. 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