Category: Current events

Time for relaxation – also in 2025

Laptop with a picture of sleigh riding and a cup of coffee on a table.

The new year has begun – an ideal opportunity to take a breath and think about how you and your team can find more relief in the coming months. We've put together a practical checklist for you that shows how we can save you valuable time. So treat yourself to a moment of peace, grab […]

Warum Freundlichkeit im Kundendienst Gold wert ist.

A call centre worker wearing a headset, dressed as a humorous creature with horns, a beard and fur, is sitting at a desk in an office. In the background, other employees and festive decorations such as a red star can be seen. The text reads: „You never know who might be on the other end of the line today.“ The Telepower logo is in the top left.

A perspective from both sides of the line, who doesn't know it? You have a problem with a product or service, you pick up the phone, and you end up in a call centre. Frustration is often pre-programmed. But before we unleash our anger on the nearest available employee, we should pause and consider: is unfriendliness really the right way to go? As […]

Efficient appointment scheduling

Finger pointing at a digital calendar with highlighted weekdays; Telepower logo in the top left, with text underneath: "Which would you prefer, Monday or Tuesday?".

How Telepower Supports Your Business Seamless appointment scheduling is crucial for customer satisfaction and efficient business processes. However, making appointments is often time-consuming and can easily lead to bottlenecks if not managed professionally. This is precisely where Telepower comes in: our call centre team offers tailor-made appointment services, customised to your company's individual needs – […]

New customer acquisition made easy: How Telepower supports your business

A magnifying glass focuses on a small group of people, while others in the background are blurred; Telepower logo at the top left, with text below: "Customer acquisition made easy.".

Attracting new customers is one of the biggest challenges for any company. However, successful new customer acquisition requires a clear strategy, many years of experience, and a competent team. This is precisely where Telepower comes in. With over 30 years of experience in telemarketing, we know how to successfully approach potential customers and build long-term business relationships. Why Telepower for your new customer acquisition? […]

Average Positions Required (APR)

Presentation of a term in the Telepower ABC: "APR - Average Positions Required" in orange and white font against an office background with call centre workstations and a subtle Telepower logo.

A Key Performance Indicator for Efficient Call Centre Management The Average Positions Required (APR) metric is an often underestimated but extremely important indicator in call centre management. It describes the average number of agents needed to handle a specific call volume within a defined period, without neglecting Service Level targets. APR is essential to ensure that there is sufficient staff, […]

Soft skills in the call centre

A friendly call centre employee with a headset smiles as she works at a desk. In the background, a modern office with computers and telephones can be seen. The text reads: „I understand you and my job.“ The Telepower logo is in the bottom right. The scene conveys competence and customer focus.

The Key to Excellent Customer Service Soft skills are invaluable for call centre agents and form the foundation for exceptional customer service. Here’s our take on why these skills are crucial and how they positively impact the customer experience. 🟠 Empathy: The Art of Understanding Empathy is one of the most important qualities of a successful call centre agent. A […]

In pursuit lies success

A man in a dark coat and hat stands looking serious on a train station platform next to a train. The background shows an atmospheric scene with light and steam in a covered station. The slogan „Success lies in pursuing“ is displayed in orange letters. The Telepower logo is in the top left corner. The scene conveys purposefulness and determination.

Don't just send quotes, lead them to success! Your sales representatives have many tasks: customer acquisition, looking after existing customers, consulting, product presentations, quote preparation, contract negotiations, market observation, and much more. Often, one thing gets left behind – following up on quotes. This follow-up is crucial for sales success: 1️⃣ Increased closing rate Following up shows the customer interest and […]

More than just a lecture hall!

A cheerful woman with curly hair and glasses is stretching her arms upwards and smiling. She is wearing a bright orange shirt, befitting the positive mood. In front of her are a laptop, books, a mug, and a plant. The text „Call Centre Break Time“ is displayed in large, orange letters. The Telepower logo is in the bottom left corner. The scene exudes relaxation and job satisfaction.

68% of all students complain of health problems, and 23 per cent attribute this, amongst other things, to financial worries. That’s where we can help. But let’s start at the beginning. These figures come from a survey conducted by Techniker Krankenkasse (TK) in 2023. This situation is not new and is likely to continue in the coming years […]

New customer acquisition made easy

A man with blue glasses and a thoughtful expression looks up. A speech bubble with a telephone receiver icon hovers above his head. Next to it, the text „Not in the mood?“ appears in grey lettering, and below it, „We are!“ in orange. The Telepower logo is visible in the top left corner. The scene is designed to be humorous and motivating.

7️⃣ good reasons to rely on an external call centre Companies often face the challenge of winning potential customers and building long-term relationships. Many sales representatives prefer to focus on deepening existing customer relationships or closing deals rather than dedicating themselves to the time-consuming and sometimes frustrating task of acquiring new customers. Call centres can be a valuable [...]

AI in the Call Centre Part 1

A humanoid robot with a futuristic design and headset is looking to the right. The robot has a white, smooth surface with glowing orange accents. Next to it is the text „My name is AI“ in dark lettering, with „What can I do for you?“ in orange underneath. The Telepower logo is in the top left. The scene emphasises modern technology and artificial intelligence in customer service.

In hardly any other industry is artificial intelligence (AI) as overestimated and underestimated as in ours. This means that expectations of AI's capabilities and impact are often too high. At the same time, the actual, practical advantages that AI can offer, such as increasing efficiency, supporting employees, and improving customer experience, are often not [...]

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This way to the telephonepower.

We are on the phone for your success.

Interested? Questions? This is the quickest way to reach us.
This is what telepower stands for: Our values and principles.

We guarantee our clients individual service, smooth processes, and reliable project completion. We assure our employees a team-oriented, appreciative, and honest working environment. Friendly, respectful, and professional communication with everyone we contact by telephone is a matter of course for us. 

Haeckelstraße 23a
1230 Vienna

Telephone +43 1 6657175
Fax: +43 1 6658958
Email office@telepower.at

You are interested
a career at Telephonepower?
Interested? Questions? This is the quickest way to reach us.
This is what telepower stands for: Our values and principles.

We guarantee our clients individual service, smooth processes, and reliable project completion. We assure our employees a team-oriented, appreciative, and honest working environment. Friendly, respectful, and professional communication with everyone we contact by telephone is a matter of course for us. 

Haeckelstraße 23a
1230 Vienna

Telephone +43 1 6657175
Fax: +43 1 6658958
Email bewerbung@telepower.at