Collaboration means a lived partnership
Collaboration means partnership in action. 🤝 DONAU Versicherung AG is part of the internationally successful Vienna Insurance Group and is one of the leading insurance companies in Austria. For several projects, they have placed their trust in Telepower's service and sales strength – both operationally and personally. That this collaboration is far more than classic outsourcing is demonstrated by the […]
What a call centre can do for hotels – and why right now
What a call centre can do for hotels – and why now is the time Hotels are currently reason to be cheerful: overnight stays are rising, international guests are returning, and demand is high. But precisely now, the crucial question arises: how can hotels secure this development in the long term? Because while new guests are acquired via booking platforms or marketing campaigns, […]
Product updates don't explain themselves – we do
Product updates don't explain themselves – we do. „Never change a running system.“ For many consumers, this phrase isn't just a saying, it's a survival strategy in the tariff jungle. When we in the telecommunications industry talk about „product updates,“ we often mean technical advancements, faster lines, or optimised tariff structures. However, for the customer, something quite different often arrives [...]
It's not about outsourcing – it's about working together
A shortage of skilled sales staff? Perhaps not everything needs to be reinvented – just redistributed differently. What many don't realise: a good call centre isn't an external service provider that just takes over tasks for you. It's part of the team – just from the outside. We can't do everything better. But we can do some things in a way that gives others breathing room to […]
No script can replace genuine interest
Elfriede Herrgesell in an interview about the power of listening In an inspiring interview with LEADERSNET Austria, our founder and managing director Elfriede Herrgesell gets to the heart of what many in the digital age forget: technology supports – but genuine interest, listening, and personal conversations make the difference. For over 30 years, Telepower has stood for quality customer communication, which […].
More success through targeted telemarketing: How Telepower supports your business!
Telephone sales continue to be one of the most effective methods for successful product marketing. This sales approach offers numerous opportunities, particularly in Austria. Telepower has 30 years of experience in telemarketing and knows how to successfully reach target groups. Our call centre agents develop tailor-made solutions together with our clients – perfectly aligned with your company objectives. Our range of services extends far […]
Telephone market research
Telepower supports your decisions. Sound market research is the basis for successful strategies – whether for developing new products, measuring customer satisfaction, or identifying trends. Telepower offers you professional telephone market research and gives you the decisive advantage. Why Telepower? Our experienced team combines state-of-the-art technology with years of expertise. We design [...]
Why customer data is more valuable than likes and followers
Why customer data is more valuable than likes and followers Social media is ephemeral – your customer data is not. In the digital world, many companies rely on reaching their customers through social media. After all, they have thousands of followers, regular interactions, and seemingly direct contact with their target audience. But what happens when a [...]
Conversations that last – Why listening is so much more than just words
A real conversation is more than an exchange of information. It's about understanding, trust, and connection. Whether in customer service, among colleagues, or in personal relationships – communication is the heart of every relationship. 💡 What makes a good conversation? • Listening – truly listening, rather than just waiting for your own answer. • Understanding – putting yourself in the perspective of […]
KI Impulse 2025 – Future Call Centre
In an exciting panel discussion at TELEPOWER, we, along with two experts from the fields of Marketing and Digitalisation, discussed the use of Artificial Intelligence (AI) in call centres. It became clear: AI does not replace our agents – it supports them! 💡 The focus is on how we can save time and costs through AI without losing the personal, human touch that our [...]
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